運送政策

Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping at Orenvilo. This Shipping Policy explains how we process, ship, and deliver orders placed through https://orenvilo.com.

1. Order Processing Time

Orders are processed after payment has been successfully authorized.

Processing time may vary depending on product availability, order verification, holidays, and other operational factors.

If an unexpected issue materially affects your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

Our estimated delivery time is generally 30–45 days.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier capacity, customs procedures, weather, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery period should be considered when planning your purchase. If a specific delivery deadline is important to you, please contact us before placing your order.

3. Shipping Destinations

We ship to the destinations available at checkout.

Available destinations may change based on carrier availability, import restrictions, local laws, and operational considerations. If we cannot ship to your address, we will contact you where reasonably possible and provide an appropriate solution.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Unless expressly stated otherwise, shipping charges do not include import duties, customs clearance fees, or other charges imposed by the destination country.

5. Tracking Information

Where tracking is available, tracking information will be provided after the order has been dispatched or made available by the carrier.

Tracking information may take several days to update. Some international shipments may have limited tracking visibility during transit or customs processing.

If your tracking information has not updated for an extended period, contact us at [SUPPORT EMAIL] with your order number.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.

Customs authorities may inspect or delay shipments. We cannot guarantee the timing of customs clearance, but we will reasonably assist with available shipping information when necessary.

7. Shipping Delays

Delivery may be delayed by customs inspections, carrier disruptions, severe weather, public holidays, address issues, or other unexpected events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate relevant information.

If your order has not arrived within the estimated delivery period, please contact us so we can review the shipment and determine the appropriate next steps.

Nothing in this policy removes any refund, cancellation, or other remedy required by applicable law.

8. Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting your order.

If you discover an address error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment.

Additional shipping costs resulting from customer-provided incorrect information may be the customer's responsibility where permitted by law and where the charges are reasonable and properly disclosed.

9. Lost, Missing, or Damaged Shipments

If your order appears to be lost, has not arrived, or arrives damaged, contact us at [SUPPORT EMAIL] with your order number and relevant details.

We will review the available tracking information and coordinate with the carrier or fulfillment provider as appropriate.

If a shipment is confirmed lost or an item arrives damaged, we will provide an appropriate remedy in accordance with our policies and applicable law.

Customers will not be required to waive mandatory consumer rights as a condition of receiving an applicable remedy.

10. Third-Party Fulfillment

Where applicable, orders may be fulfilled or shipped by third-party logistics providers or suppliers.

The actual shipping origin may differ from the store's business address. We will provide material fulfillment information where required by applicable law.