退款政策

Return and Refund Policy

Last Updated: October 22, 2026

At Orenvilo, customer satisfaction is important to us. We offer a 30-day return and exchange window to help ensure a positive shopping experience.

This Return and Refund Policy applies to purchases made through https://orenvilo.com.

1. Return and Exchange Period

You may request a return or exchange within 30 calendar days of receiving your order.

To qualify for a standard return or exchange, the item must be unused, in its original condition, and returned with its original packaging, accessories, and any included components, where applicable.

Items that are damaged, defective, incorrect, or materially different from their product descriptions are handled in accordance with applicable consumer protection laws.

Nothing in this policy limits any non-waivable rights you may have under applicable law.

2. Free Returns and Exchanges

We offer free returns and exchanges within the 30-day return window.

Please contact our customer service team before sending any item back. We will provide return instructions and, where applicable, a prepaid return shipping label or another suitable return shipping arrangement.

For eligible returns and exchanges, Orenvilo will cover the authorized return shipping cost. Please do not send products to an address that has not been confirmed by our customer service team.

3. How to Request a Return or Exchange

To start a return or exchange, email us at [SUPPORT EMAIL] with the following information:

Your order number.
The item you wish to return or exchange.
The reason for your request.
Photos or other supporting information, if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide instructions.

Please wait for return authorization and shipping instructions before mailing the item.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Please include your order number and clear photographs of the item and its packaging when available.

We will review the issue and offer an appropriate remedy, which may include a replacement, exchange, repair, or refund, as required by applicable law and the circumstances of the case.

We will not require you to pay return shipping costs for a verified product issue where those costs are our responsibility under this policy or applicable law.

5. Refund Processing

Once your returned item has been received and inspected, or your claim has otherwise been approved, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method unless another method is agreed upon and legally permitted.

We generally initiate approved refunds within 5–10 business days. After the refund is issued, your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us at [SUPPORT EMAIL].

6. Exchanges

If you would like to exchange an item, contact us within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund.

We will provide instructions for the return and replacement shipment after your request has been reviewed.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before the order enters processing or shipment. Once an order has been dispatched, you may need to follow the return procedure described in this policy.

Any applicable statutory cancellation rights remain unaffected.

8. Exceptions and Legal Rights

Certain products may be subject to specific return conditions where permitted by law, including personalized, made-to-order, perishable, hygiene-sensitive, or otherwise legally exempt items.

Any exception will be disclosed where applicable before purchase. We will not apply an exclusion where doing so would violate applicable consumer protection law.