隱私政策

Privacy Policy

Last Updated: October 22, 2026

Orenvilo ("we," "us," or "our") operates https://orenvilo.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact and identity information: Name, email address, telephone number, billing address, and shipping address.

Order and transaction information: Products purchased, order details, payment status, refund information, and transaction records.

Payment information: Payments are processed through Shopify and/or other payment service providers. We receive information necessary to manage orders and payments. Full payment card details may be handled directly by the relevant payment processor rather than stored by us.

Device and usage information: IP address, browser type, device information, pages viewed, referral information, and interactions with our website, where collected through cookies or similar technologies.

Customer service communications: Information you provide when contacting us about an order, return, refund, or other inquiry.

2. How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping, delivery, returns, exchanges, and refunds.
Communicate order confirmations, shipping updates, and customer service responses.
Detect, investigate, and prevent fraud, unauthorized transactions, and security incidents.
Maintain, troubleshoot, and improve our website and shopping experience.
Comply with legal obligations and enforce our applicable policies.
Send marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing emails by using the unsubscribe link in the message or contacting us. Transactional messages about purchases and account activity may still be sent when necessary.

3. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website performance, maintain security, and support advertising where applicable.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

4. How We Share Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary, including:

Shopify and website hosting or commerce service providers.
Payment processors and fraud prevention providers.
Shipping carriers, fulfillment providers, and logistics partners.
Customer service, email, analytics, and website support providers.
Professional advisers, regulators, law enforcement, or other parties where required by law or necessary to protect legal rights.

We do not authorize service providers to use personal information for purposes beyond the services they provide to us, subject to their applicable legal obligations and contractual arrangements.

We do not sell personal information for money. Where privacy laws define certain advertising-related data sharing as a "sale" or "sharing," your rights and available opt-out options will be governed by applicable law.

5. International Data Transfers

Your information may be processed or stored in countries other than the country in which you reside, depending on the location of Shopify and our service providers.

Where required, we will use appropriate safeguards for international transfers of personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax compliance, fraud prevention, dispute resolution, and legal obligations.

Retention periods vary according to the type of information and applicable law. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising or data-sharing activities where applicable.
Lodge a complaint with the relevant privacy regulator.

To exercise an applicable right, contact us at [SUPPORT EMAIL]. We may need to verify your identity before processing your request.

We will respond within the time required by applicable law.

8. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to use our services without appropriate authorization. If you believe a child has provided personal information in violation of applicable law, please contact us so that we can review the matter.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing them with personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technologies, service providers, or legal obligations. The updated version will be posted on this page with a revised "Last Updated" date.